Refund & Cancellation Policy
Understand our policies for refunds, returns, and cancellations on digital and physical products.
This Refund & Cancellation Policy explains how refunds work for purchases made through PrimeStyleAI / MyAIFitting.com ("PrimeStyleAI", "we", "us") including:
- •Digital services (tokens, memberships, and AI features sold via Paddle or similar), and
- •Physical products (clothing and accessories fulfilled by our dropshipping suppliers through Shopify or similar)
Important: If this policy conflicts with any other policy shown at checkout, the terms shown at checkout for that specific purchase will control.
About Our Company
Our site, MyAIFitting.com, is operated by PrimeStyleAI, a registered California company owned by BellagioUSA Construction Inc., a California corporation. We offer AI-powered virtual outfit recommendations and digital styling tools.
Digital Services We Provide
We want to be clear about what we offer. PrimeStyleAI provides digital services only. We do NOT sell or facilitate:
- ✗Gambling or betting services
- ✗Adult or explicit content
- ✗Financial services or investment products
- ✗Cryptocurrency trading or related services
What we DO provide:
- ✓Premium memberships for enhanced AI styling features
- ✓Try-on tokens/credits for virtual outfit try-on services
- ✓AI styling bundles and digital fashion tools
Note: For digital service payments, we use Paddle as our payment processor and merchant of record. Paddle processes payments securely and in compliance with all applicable regulations.
1. Digital Services (Tokens, Memberships & AI Features)
Digital services include, for example:
• Try-on tokens and usage credits
• Premium memberships or subscriptions
• Any other digital access to AI styling, outfit builder or related tools
These products are delivered digitally and are generally non-refundable, with the limited exceptions below.
Tokens / Usage Credits
All token / credit purchases are final and non-refundable once the tokens have been delivered to your account
We may, at our sole discretion, issue a refund or credit only in cases of:
• Duplicate or accidental charges
• Clear technical failure on our side that prevented you from using the tokens
Memberships & Subscriptions
You can cancel at any time, and your membership will stay active until the end of the current billing period
Past charges are non-refundable. Canceling stops future renewals only
We may issue a pro-rated or full refund at our discretion in special cases such as:
• Duplicate or accidental subscription purchase
• Confirmed technical issues that made the service unusable for you for a substantial part of the billing period
Any promotional free trial or introductory offer will be subject to the specific terms displayed at signup
Paddle as Merchant of Record
For certain digital services, Paddle acts as the Merchant of Record and processes your payment
Refunds for those purchases will be processed through Paddle in accordance with this policy and Paddle's own procedures
To request a refund on a Paddle-processed charge, you can contact either us at admin@primestyleai.com or Paddle using the information in your receipt
2. Physical Products (Clothing & Accessories)
Physical items (e.g., clothing, accessories) are sold through our online store and fulfilled by third-party dropshipping suppliers.
General Return Window
Unless a product page clearly states "Final Sale" or "Non-returnable", most eligible items may be returned within 14 days of delivery
Items must be:
• Unworn, unwashed, and undamaged
• In original condition with tags still attached
• In the original packaging where possible
Non-Returnable Items
For hygiene and regulatory reasons, the following are typically not returnable except in the case of defects or wrong items shipped:
• Underwear, lingerie, and swimwear
• Customized or personalized items
• Items explicitly marked as "Final Sale"
Please refer to each product page for specific return eligibility, which may vary by supplier or brand.
Defective or Wrong Items
If you receive a defective item, damaged package, or the wrong product:
• Contact us at admin@primestyleai.com within 7 days of delivery
• Include your order number, photos, and a brief description of the issue
• We will work with our supplier to arrange a replacement or refund according to supplier policies and applicable law
Return Shipping Costs
Unless the return is due to our error (defective item, wrong item shipped, etc.), you are responsible for return shipping costs
In some cases, our suppliers may provide prepaid labels; this will be communicated during the return process if applicable
3. How to Request a Refund or Return
To request a refund or initiate a return, please email:
📧 admin@primestyleai.com
Include:
• Your full name
• The email address used for the order
• Order number / receipt
• A clear description of the problem
• For physical items: photos of the item and packaging (if damaged or defective)
We aim to respond within 3–5 business days and will provide next steps based on your request and this policy.
4. Chargebacks
If you believe there is an error with a charge:
• We strongly encourage you to contact us first at admin@primestyleai.com so we can investigate and, if appropriate, resolve the issue or issue a refund
• Unfounded or fraudulent chargebacks may result in suspension or termination of your access to the Services
5. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Last Updated" date at the top of this page will indicate the latest version. Your continued use of our Services after changes become effective means you accept the updated policy.
Need Help?
If you have questions about refunds, returns, or cancellations, please contact us:
PrimeStyleAI / MyAIFitting.com
admin@primestyleai.com
Laguna Niguel, California, USA
Response Time: We aim to respond to all refund and return requests within 3-5 business days.